Reference

Legal Notice and Regional Access Terms

We built pkok for Bangladesh players who want clarity on access, payment compliance and account rules. This page explains how local law shapes what we offer and how you can reach us with policy questions.

Region-dependent accessPayment complianceAccount termsContact paths openData handling notice
pkok Legal Notice and Regional Access Terms
POLICY CONTACT

How to Reach Us About Legal or Account Terms

If you have questions about access eligibility, payment compliance, account restrictions or how this policy applies to you, reach us through the contact paths below. We respond to policy and account-rule queries within the same timeframe as general support requests.

Live Chat Policy Line Open the chat icon in your account lobby and select the policy or account-terms topic. Our team will walk you through regional-access questions, payment-method compliance checks and any account restrictions that may apply to your location.
Email Support for Legal Queries Send your question to the support email address shown in your account footer. Include your account ID if you have one, your region and the specific policy area you need clarification on — access terms, payment rules or data handling.
Account Settings Notice Panel Log in and check the settings panel for any region-specific notices or account flags. If your location triggers a verification step or access restriction, the notice will appear there with instructions on how to resolve it or contact us for review.
DATA & SECURITY

How We Handle Your Data and Account Security

We store account credentials, payment history and session logs to operate the platform and meet payment-provider requirements. Your data is held on secure servers; we do not sell or share it with third parties outside of payment processing and legal obligations. You can request a copy of your data or ask us to close your account and remove records by contacting support.

Data Retention and Access Requests

We keep your account data for as long as your account remains active, plus a retention period required by payment providers and regional rules. To request a copy of the data we hold or to ask for deletion after account closure, email support with your account ID and request type.

Cookie and Session Tracking

We use cookies to keep you logged in, remember your language preference and track session activity for security. No third-party advertising cookies are placed. You can clear cookies through your browser settings; doing so will log you out and reset preferences.

Payment and Wallet Security

Deposits via bKash, Nagad and Rocket are processed through encrypted channels. We do not store your wallet PIN or full account credentials; each transaction is confirmed by your payment app. Withdrawal requests trigger a verification step to confirm account ownership before funds are released.

Policy Updates and Notification

When we update this legal notice or change how we handle data, we post the revised version here and notify active accounts by email or in-lobby message. Continued use after the update date means you accept the new terms. Check this page periodically for changes.

Common Questions About Access and Policy Terms

Availability depends on local law and whether your region is marked as eligible in our system. We do not provide legal advice on where the platform may be used. If you can register and deposit, the system has accepted your location, but you remain responsible for confirming that use complies with local rules.

If a regulatory change affects our ability to serve your region, we will notify you by email and in-lobby message. You will have a withdrawal window to remove any remaining balance. We aim to provide reasonable notice where possible, but some legal changes take effect immediately and may require faster action.

Yes. Email support with your account ID and request a data export. We will send a file containing your account details, payment history and session logs within a few business days. This service is free and available to any active or recently closed account.

We offer those payment methods where technically supported, and each transaction follows the terms set by the wallet provider. Offering a payment method does not constitute a legal opinion on platform access in your area. You confirm compliance with local payment and gaming rules when you deposit.

You must meet the minimum age for online gaming in your jurisdiction, typically eighteen or older, and you must not be located in a region where such platforms are prohibited. We may request identity documents to verify age and location before processing withdrawals.

Use the live chat policy line or email support with your account ID and a description of the issue. We will review the restriction, explain the reason and advise whether it can be lifted. Some blocks are permanent based on regulatory or payment-provider requirements and cannot be overridden.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.